Book Image

Salesforce CRM - The Definitive Admin Handbook - Fourth Edition

Book Image

Salesforce CRM - The Definitive Admin Handbook - Fourth Edition

Overview of this book

Salesforce CRM’s Winter ’17 release offers a host of new features for CRM designed to transform your sales and marketing requirements. With this comprehensive guide to implementing Salesforce CRM, administrators of all levels can easily acquire deep knowledge of the platform. The book begins by guiding you through setting up users and the security settings and then progresses to configuration, data management, and data analytics. We swiftly move on to the setting up of organization wide features that affect the look and feel of the application. Process automation and approval mechanisms are covered next, along with the functional areas of Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Chatter. This book details Salesforce CRM system administration in a practical way and is an invaluable reference for both new administrators and experienced professionals. At the end of the book, techniques to further enhance the system and improve the return on investment Salesforce mobile apps and mobile administration are covered, along with Salesforce Adoption Manager. Every chapter is complete with a section containing example questions of the type that you might encounter in the certification examination.
Table of Contents (18 chapters)
Salesforce CRM - The Definitive Admin Handbook - Fourth Edition
Credits
About the Author
Acknowledgments
About the Reviewer
www.PacktPub.com
Preface

Role hierarchy


Once the Organization-Wide Defaults have been established, you can use a role hierarchy to ensure that managers can view and edit the same records as their line reports (or subordinates). Users at any given role level are always able to view, edit, and report on all data owned by or shared with users below them in the hierarchy, unless the OWD settings specify to ignore the hierarchies.

To view and manage your organization's role hierarchy, navigate to Setup | Manage Users | Roles as shown in the following screenshot:

Here you can choose to view the hierarchy in one of the following options:

Show in tree view

This view displays a visual representation of the parent-child relationships between your roles. Click on Expand All to see all roles or Collapse All to see only top-level roles. To expand or collapse an individual role node, you may click on the plus [+] or minus [-] icon as shown in the preceding screenshot.

Show in sorted list view

This view displays the roles as a list...