Book Image

Salesforce CRM Admin Cookbook - Second Edition

By : Paul Goodey
Book Image

Salesforce CRM Admin Cookbook - Second Edition

By: Paul Goodey

Overview of this book

Salesforce CRM is a market-leading customer relationship management (CRM) application that is accessed over the internet. This application greatly enhances a company's sales performance, improves customer satisfaction, and provides a robust customer relationship management system for an organization. Salesforce CRM Admin Cookbook, Second Edition enables you to instantly extend and unleash the power of Salesforce CRM and its Lightning Experience framework. It provides clear, comprehensive instructions along with detailed screenshots and code. Whether you are looking for solutions to enhance the core features, such as data management, process automation, data validation, and home page administration, or are looking for ideas on advanced customization techniques, this book will provide you with immediate, practical, and exciting real-world recipes. This book guides you through interesting topics spanning a variety of functional areas. Recipes are provided that allow you to configure, build and extend the capability of Salesforce CRM using the Lightning Experience framework.
Table of Contents (16 chapters)
Title Page
Credits
About the Author
Acknowledgements
About the Reviewer
www.PacktPub.com
Customer Feedback
Preface

Building a custom Admin Home page in Lightning Experience


The sales performance or opportunity top deals components, which are provided out of the box on the Home page, give sales people a very good insight into their sale activities. However, sales performance may not necessarily be relevant to or desired by non-sales users with job functions in other areas, such as marketing, service, finance, or even Salesforce system administration.

Rather than presenting the default Home page to all users in all business functions, you can create custom Home pages with features relevant to specific types of users, and assign the customized pages to different user profiles with Lightning App Builder in Lightning Experience.

There are two methods of creating custom Home pages in Salesforce CRM Lightning Experience. These methods involve either editing an existing Home page or creating a new page using a Home page template.

In this recipe, we will create a new custom Home page using Lightning App Builder and a Home page template.

How to do it...

Carry out the following steps to build a new custom Home page using Lightning App Builder:

  1. Click on the Setup gear icon at the top right of the main Home page, as shown in the following screenshot:

  1. Click the Setup option, as shown in the following screenshot:
  1. Type app builder in the Quick Find search box, as shown in the following screenshot:
  1. Select the Lightning App Builder option.
  2. Click the New button, as shown in the following screenshot:

  1. In the resulting Create a New Lightning Page dialog, choose the Home page Lightning Experience page type, as shown in the following screenshot:
  1. Click on Next.
  2. Now enter Admin in the Label box presented in the next dialog and then click on Next.

 

  1. In the final dialog, keep the tab option set as CHOOSE PAGE TEMPLATE, which shows the selection of Standard Home Page  as default, as shown in the following screenshot:
  1. Click on Finish.
  2. In the resulting Home page Layout screen, drag the desired components from the left-hand components pane, which contains all the standard components available for the Home page, onto the canvas section.

Note

Here, we will drag the Recent Items to the top section, the Chatter Feed to the bottom left, the Chatter Publisher to the bottom right, and the App Launcher component to the right-hand section.

  1. Enter This is a custom Home page created for use by Salesforce CRM Administrators in the Description box of the page, as shown in the following screenshot:

  1. Finally, click on Save, as shown in the following screenshot:

  1. After the page has been saved, the Home page must be activated. Upon saving the page, the Activation... option will be visible, as shown in the following screenshot:

  1. Click on Activation... .

Note

When clicking on Save for the very first time you will be presented with a Page Saved dialog that provides an Activate button to active the page. The dialog also presents a message saying Activate this page to make it visible to your users along with a checkbox with the caption Don't show this message again, which, when checked, prevents the dialog from reappearing.

  1. In the resulting Activation dialog, choose the Assign this Home page to specific profiles option, as shown in the following screenshot:

  1. Click on Next.
  2. In the resulting Select Profiles dialog, choose the System Administrator profile, as shown in the following screenshot:

  1. Click on Next.
  2. Finally, in the resulting Review Assignments confirmation dialog, click on Activate, as shown in the following screenshot:

How it works...

When system administrators navigate to the Salesforce CRM Home page, they are presented with a custom Home page, as shown in the following screenshot: