Book Image

Oracle CX Cloud Suite

By : Kresimir Juric
Book Image

Oracle CX Cloud Suite

By: Kresimir Juric

Overview of this book

Oracle CX Cloud offers features and capabilities that help companies excel at sales, customer management, and much more. This book is a detailed guide to implementing cloud solutions and helping administrators of all levels thoroughly understand the platform. Oracle CX Cloud Suite begins with an introduction to high-level Oracle architecture and examines what CX offers over CRM. You’ll explore the different cloud-based tools for marketing, sales, and customer services, among others. The book then delves into deployment by covering basic settings, setting up users, and provisioning. You’ll see how to integrate the CX suite to work together to interact with the environment and connect with legacy systems, social connectors, and internet services. The book concludes with a use case demonstrating how the entire Oracle CX Suite is set up, and also covers how to leverage Oracle ICS and Oracle CX Cloud for hybrid deployment. By end of the book, you will have learned about the working of the Oracle CX Cloud Suite and how to orchestrate user experience across all products seamlessly.
Table of Contents (15 chapters)
Title Page
About Packt

Chapter 2. Overview of Products

People today have interaction with multiple sales channels, with multiple devices, and share experiences using social media. Recognizing the impact of today's possibilities is essential for sustaining and growing an enterprise's business. To help your business thrive in today's sales environment, Oracle offers a whole suite of solutions—Oracle CX.

In this chapter, we will explain the main topics covered in this book, focusing on business benefits. The goal of this chapter is to ensure that you understand the role of each of these solutions.

Here is what we will cover in this chapter:

  • Oracle Sales Cloud
  • Oracle Marketing Cloud
  • Oracle Service Cloud
  • Oracle CPQ Cloud
  • Oracle Commerce
  • Oracle Social Cloud
  • Oracle CX