Solution architecture is the method by which value is delivered to an organization. It encompasses solution inception, solution design, and solution implementation. To be able to achieve appropriate solution architecture, the full business context needs to be understood and documented as a part of the solution inception effort. Solution design investigates and elaborates on possible options, and delivers the implementation plan. The solution implementation phase communicates the plan to the business and guarantees appropriate implementation processes and outcomes.
The topics covered in this chapter are as follows:
- Understanding the CX architecture
- Exploring the logical view
- Oracle CX products