Book Image

Oracle CX Cloud Suite

By : Kresimir Juric
Book Image

Oracle CX Cloud Suite

By: Kresimir Juric

Overview of this book

Oracle CX Cloud offers features and capabilities that help companies excel at sales, customer management, and much more. This book is a detailed guide to implementing cloud solutions and helping administrators of all levels thoroughly understand the platform. Oracle CX Cloud Suite begins with an introduction to high-level Oracle architecture and examines what CX offers over CRM. You’ll explore the different cloud-based tools for marketing, sales, and customer services, among others. The book then delves into deployment by covering basic settings, setting up users, and provisioning. You’ll see how to integrate the CX suite to work together to interact with the environment and connect with legacy systems, social connectors, and internet services. The book concludes with a use case demonstrating how the entire Oracle CX Suite is set up, and also covers how to leverage Oracle ICS and Oracle CX Cloud for hybrid deployment. By end of the book, you will have learned about the working of the Oracle CX Cloud Suite and how to orchestrate user experience across all products seamlessly.
Table of Contents (15 chapters)
Title Page
About Packt

Chapter 3. CX Solution Architecture

Solution architecture is the method by which value is delivered to an organization. It encompasses solution inception, solution design, and solution implementation. To be able to achieve appropriate solution architecture, the full business context needs to be understood and documented as a part of the solution inception effort. Solution design investigates and elaborates on possible options, and delivers the implementation plan. The solution implementation phase communicates the plan to the business and guarantees appropriate implementation processes and outcomes.

The topics covered in this chapter are as follows:

  • Understanding the CX architecture
  • Exploring the logical view
  • Oracle CX products