Book Image

Oracle CX Cloud Suite

By : Kresimir Juric
Book Image

Oracle CX Cloud Suite

By: Kresimir Juric

Overview of this book

Oracle CX Cloud offers features and capabilities that help companies excel at sales, customer management, and much more. This book is a detailed guide to implementing cloud solutions and helping administrators of all levels thoroughly understand the platform. Oracle CX Cloud Suite begins with an introduction to high-level Oracle architecture and examines what CX offers over CRM. You’ll explore the different cloud-based tools for marketing, sales, and customer services, among others. The book then delves into deployment by covering basic settings, setting up users, and provisioning. You’ll see how to integrate the CX suite to work together to interact with the environment and connect with legacy systems, social connectors, and internet services. The book concludes with a use case demonstrating how the entire Oracle CX Suite is set up, and also covers how to leverage Oracle ICS and Oracle CX Cloud for hybrid deployment. By end of the book, you will have learned about the working of the Oracle CX Cloud Suite and how to orchestrate user experience across all products seamlessly.
Table of Contents (15 chapters)
Title Page
About Packt

Oracle CX products

Until now, we have been describing the logical architecture of our solutions. The next step for us is to map these logical architectures to our products. An important thing to keep in mind is that this will not be a one-to-one mapping, since one product is usually comprised of multiple sets of functionalities:


The products that we will use in our solution architectures are marked as follows:

  • Oracle Social Cloud: This enables your company to collaborate effectively both internally and externally, and become a social company in which every part of your company influences your objectives. Oracle Social Cloud offers out-of-the-box integration with Oracle Sales Cloud, Oracle Marketing Cloud, Oracle Service Cloud, and Oracle Commerce Cloud, enabling you to constantly innovate and find new ways to drive forward your business objectives.
  • Oracle Commerce Cloud: This is an extensive and unified solution for companies with B2B and B2C business. It has a myriad of advanced features...