Book Image

Oracle CX Cloud Suite

By : Kresimir Juric
Book Image

Oracle CX Cloud Suite

By: Kresimir Juric

Overview of this book

Oracle CX Cloud offers features and capabilities that help companies excel at sales, customer management, and much more. This book is a detailed guide to implementing cloud solutions and helping administrators of all levels thoroughly understand the platform. Oracle CX Cloud Suite begins with an introduction to high-level Oracle architecture and examines what CX offers over CRM. You’ll explore the different cloud-based tools for marketing, sales, and customer services, among others. The book then delves into deployment by covering basic settings, setting up users, and provisioning. You’ll see how to integrate the CX suite to work together to interact with the environment and connect with legacy systems, social connectors, and internet services. The book concludes with a use case demonstrating how the entire Oracle CX Suite is set up, and also covers how to leverage Oracle ICS and Oracle CX Cloud for hybrid deployment. By end of the book, you will have learned about the working of the Oracle CX Cloud Suite and how to orchestrate user experience across all products seamlessly.
Table of Contents (15 chapters)
Title Page
About Packt

Chapter 4. As-Is and To-Be Analysis

Business analysis deals with rules and assumptions using an analytical way of thinking. The integration of information technologies with business processes requires an analysis of business processes, and often requires the re-engineering of these processes. A formal approach is needed to ensure an optimal level of process design and implementation.

Business models are used as abstractions of complex business realities and serve as a basis for business analysis. Under the concept of business analysis, we analyze existing (As-Is) and future (To-Be) business processes of the organization in order to improve the performance of the company.

The main objectives of this chapter are to describe the analysis process and its delivery, and we will also cover the following topics:

  • The purpose of business analysis
  • Understanding business processes, tools, and methods
  • Understanding As-Is analysis
  • Understanding To-Be analysis

All of these topics will enable us to understand...