Book Image

Oracle CX Cloud Suite

By : Kresimir Juric
Book Image

Oracle CX Cloud Suite

By: Kresimir Juric

Overview of this book

Oracle CX Cloud offers features and capabilities that help companies excel at sales, customer management, and much more. This book is a detailed guide to implementing cloud solutions and helping administrators of all levels thoroughly understand the platform. Oracle CX Cloud Suite begins with an introduction to high-level Oracle architecture and examines what CX offers over CRM. You’ll explore the different cloud-based tools for marketing, sales, and customer services, among others. The book then delves into deployment by covering basic settings, setting up users, and provisioning. You’ll see how to integrate the CX suite to work together to interact with the environment and connect with legacy systems, social connectors, and internet services. The book concludes with a use case demonstrating how the entire Oracle CX Suite is set up, and also covers how to leverage Oracle ICS and Oracle CX Cloud for hybrid deployment. By end of the book, you will have learned about the working of the Oracle CX Cloud Suite and how to orchestrate user experience across all products seamlessly.
Table of Contents (15 chapters)
Title Page
About Packt

Understanding the To-Be analysis

To-Be analysis defines the future state of a business process in a company. The goal of this analysis is to outline how future business processes will work, and what changes need to be implemented. These analyses should encompass all aspects of the company, including systems and processes alike. 

Companies usually conduct As-Is analysis and organize a project to address the gaps outlined in the analysis. To be able to conduct an implementation project in an appropriate manner, To-Be analysis needs to be define and should be one part of a project.

The starting point of To-Be analysis should be As-Is analysis. As-Is analysis should outline which gaps should be remediated, but To-Be analysis should also address the company's strategies and goals.

The prospect of doing a To-Be analysis may seems overwhelming if done in a big-bang fashion. The best approach is to define the To-Be analysis with an accompanying plan using a series of small improvements.

Generally speaking...