Book Image

Oracle CX Cloud Suite

By : Kresimir Juric
Book Image

Oracle CX Cloud Suite

By: Kresimir Juric

Overview of this book

Oracle CX Cloud offers features and capabilities that help companies excel at sales, customer management, and much more. This book is a detailed guide to implementing cloud solutions and helping administrators of all levels thoroughly understand the platform. Oracle CX Cloud Suite begins with an introduction to high-level Oracle architecture and examines what CX offers over CRM. You’ll explore the different cloud-based tools for marketing, sales, and customer services, among others. The book then delves into deployment by covering basic settings, setting up users, and provisioning. You’ll see how to integrate the CX suite to work together to interact with the environment and connect with legacy systems, social connectors, and internet services. The book concludes with a use case demonstrating how the entire Oracle CX Suite is set up, and also covers how to leverage Oracle ICS and Oracle CX Cloud for hybrid deployment. By end of the book, you will have learned about the working of the Oracle CX Cloud Suite and how to orchestrate user experience across all products seamlessly.
Table of Contents (15 chapters)
Title Page
About Packt

The process of implementing a strategy

The process of implementing the company's strategy involves the harmonization of strategy and organizational structure, the design of an appropriate management system, and the corresponding organizational culture.

The three organizational factors that provide basic and long-term funding for the institutionalization of an enterprise's strategy are as follows:

  • The enterprise's structure
  • The leadership and key managers
  • The enterprise's culture

The conditions for successful strategy implementation entail shaping of the organizational structure and organizational culture.

Organizational structure and processes definition

The organizational structure is designed to ensure that tasks, technologies, and people are used in the most efficient way to achieve the mission of the organization. The structure provides managers with a way to balance the following two conflicting things:

  • Dividing tasks into logical groups 
  • Integrating these groups to ensure the efficiency and...