Book Image

Oracle CX Cloud Suite

By : Kresimir Juric
Book Image

Oracle CX Cloud Suite

By: Kresimir Juric

Overview of this book

Oracle CX Cloud offers features and capabilities that help companies excel at sales, customer management, and much more. This book is a detailed guide to implementing cloud solutions and helping administrators of all levels thoroughly understand the platform. Oracle CX Cloud Suite begins with an introduction to high-level Oracle architecture and examines what CX offers over CRM. You’ll explore the different cloud-based tools for marketing, sales, and customer services, among others. The book then delves into deployment by covering basic settings, setting up users, and provisioning. You’ll see how to integrate the CX suite to work together to interact with the environment and connect with legacy systems, social connectors, and internet services. The book concludes with a use case demonstrating how the entire Oracle CX Suite is set up, and also covers how to leverage Oracle ICS and Oracle CX Cloud for hybrid deployment. By end of the book, you will have learned about the working of the Oracle CX Cloud Suite and how to orchestrate user experience across all products seamlessly.
Table of Contents (15 chapters)
Title Page
About Packt


It is a fact that strategy implementation is a process that can take several years and that it is a process involving a large number of company employees that depend on the success of the entire process; it shows the complexity of the variable of success or the potential failure in the details of the implementation.

In other words, we can safely conclude that the process of strategy implementation is a critical and risky process for each company. To make the process as painless as possible, it is necessary to develop a systematic approach for adjusting to new business conditions.

The categories that appear in most cases and which can be said to encompass that part of the process can be divided into four categories:

The content of the strategy includes the strategy design process, the consistency of the new strategy with the mission of the enterprise, and the simple and clear definition of objectives. The knowledge and experience of the people in charge of shaping the strategy in the...