Book Image

Oracle CX Cloud Suite

By : Kresimir Juric
Book Image

Oracle CX Cloud Suite

By: Kresimir Juric

Overview of this book

Oracle CX Cloud offers features and capabilities that help companies excel at sales, customer management, and much more. This book is a detailed guide to implementing cloud solutions and helping administrators of all levels thoroughly understand the platform. Oracle CX Cloud Suite begins with an introduction to high-level Oracle architecture and examines what CX offers over CRM. You’ll explore the different cloud-based tools for marketing, sales, and customer services, among others. The book then delves into deployment by covering basic settings, setting up users, and provisioning. You’ll see how to integrate the CX suite to work together to interact with the environment and connect with legacy systems, social connectors, and internet services. The book concludes with a use case demonstrating how the entire Oracle CX Suite is set up, and also covers how to leverage Oracle ICS and Oracle CX Cloud for hybrid deployment. By end of the book, you will have learned about the working of the Oracle CX Cloud Suite and how to orchestrate user experience across all products seamlessly.
Table of Contents (15 chapters)
Title Page
About Packt

Understanding project management methodologies

In the classifications of project management methodologies, there is a lot of confusion with regards to the methodology, framework, method, technique, or process. We will discuss two possible approaches: modern and traditional. Both of these have their own advantages and disadvantages according to the scenario in which they are used.

The traditional approach utilizes conventional tried-and-tested methods and is generally better when it comes to so-called printing-by-numbers projects, that is, larger projects that include clearly defined activities and phases, such as building projects or the implementation of a new operating system within the company.

The traditional approach is characterized by stricter rules (for communication, documentation, and plan changes), a greater role of the project manager, and once the project design is finished, it does not change.

By contrast, modern, agile or iterative approaches are better for the so-called R &amp...