Book Image

Oracle CX Cloud Suite

By : Kresimir Juric
Book Image

Oracle CX Cloud Suite

By: Kresimir Juric

Overview of this book

Oracle CX Cloud offers features and capabilities that help companies excel at sales, customer management, and much more. This book is a detailed guide to implementing cloud solutions and helping administrators of all levels thoroughly understand the platform. Oracle CX Cloud Suite begins with an introduction to high-level Oracle architecture and examines what CX offers over CRM. You’ll explore the different cloud-based tools for marketing, sales, and customer services, among others. The book then delves into deployment by covering basic settings, setting up users, and provisioning. You’ll see how to integrate the CX suite to work together to interact with the environment and connect with legacy systems, social connectors, and internet services. The book concludes with a use case demonstrating how the entire Oracle CX Suite is set up, and also covers how to leverage Oracle ICS and Oracle CX Cloud for hybrid deployment. By end of the book, you will have learned about the working of the Oracle CX Cloud Suite and how to orchestrate user experience across all products seamlessly.
Table of Contents (15 chapters)
Title Page
About Packt

Project planning

The planning of a project must be based on several questions, such as the following: what do we need to make it? How do we do what we need to do? Who will do it? When is the deadline? How much will it cost? What will it achieve?

It is interesting to note that, in most projects, planning actually begins even before you start the project itself (as one of my colleagues would say, the project before the project) and would not be completed even if the project itself has formally been handed over and has performed all the necessary post-mortem actions.

Each individual is responsible for each stage of the project. If your project planning is of poor quality, or you go into it with a complacent attitude, it is likely that your project will finish in the infamous 78% of projects that are started but never finished.

Delving into project planning

We can try to define project planning, but we would probably be stuck on the word process. Generally, the accepted definition of the planning...