Book Image

Oracle CX Cloud Suite

By : Kresimir Juric
Book Image

Oracle CX Cloud Suite

By: Kresimir Juric

Overview of this book

Oracle CX Cloud offers features and capabilities that help companies excel at sales, customer management, and much more. This book is a detailed guide to implementing cloud solutions and helping administrators of all levels thoroughly understand the platform. Oracle CX Cloud Suite begins with an introduction to high-level Oracle architecture and examines what CX offers over CRM. You’ll explore the different cloud-based tools for marketing, sales, and customer services, among others. The book then delves into deployment by covering basic settings, setting up users, and provisioning. You’ll see how to integrate the CX suite to work together to interact with the environment and connect with legacy systems, social connectors, and internet services. The book concludes with a use case demonstrating how the entire Oracle CX Suite is set up, and also covers how to leverage Oracle ICS and Oracle CX Cloud for hybrid deployment. By end of the book, you will have learned about the working of the Oracle CX Cloud Suite and how to orchestrate user experience across all products seamlessly.
Table of Contents (15 chapters)
Title Page
About Packt


Planning is the foundation of everything. Successful project management involves the sublimation of several important facts. For you to accomplish your task in the best possible way and be a top project manager, you need to seriously and thoroughly plan your project, prepare a project implementation plan in advance and determine a risk assessment.

Project planning and writing project management plans is a very serious job and perhaps the toughest part of any project. You may think that the project can be successful without a well-defined and written project plan, but that is impossible. Good planning and implementation of project is highly important.

Research shows that two-thirds of the project are completed unsuccessfully, and the main reasons for this are—insufficient planning, bad communication, an inexperienced project manager, a wrongly selected project team, and the absence of the user due to their lack of involvement in the project.

If you engage with and analyze everything...