Book Image

Oracle CX Cloud Suite

By : Kresimir Juric
Book Image

Oracle CX Cloud Suite

By: Kresimir Juric

Overview of this book

Oracle CX Cloud offers features and capabilities that help companies excel at sales, customer management, and much more. This book is a detailed guide to implementing cloud solutions and helping administrators of all levels thoroughly understand the platform. Oracle CX Cloud Suite begins with an introduction to high-level Oracle architecture and examines what CX offers over CRM. You’ll explore the different cloud-based tools for marketing, sales, and customer services, among others. The book then delves into deployment by covering basic settings, setting up users, and provisioning. You’ll see how to integrate the CX suite to work together to interact with the environment and connect with legacy systems, social connectors, and internet services. The book concludes with a use case demonstrating how the entire Oracle CX Suite is set up, and also covers how to leverage Oracle ICS and Oracle CX Cloud for hybrid deployment. By end of the book, you will have learned about the working of the Oracle CX Cloud Suite and how to orchestrate user experience across all products seamlessly.
Table of Contents (15 chapters)
Title Page
About Packt

Chapter 7. Scenarios and Deployments

The traditional data storage process with its on premises component has long been an inefficient way of processing data from sources generated by new technologies. The Internet of Things (IoT), big data, appliance systems, sensors, applications, and advanced devices make the processing of data and workload simple, unrepeatable, and obsolete.

The information that is displayed in organizational reports is not processed in real time and subsequently does not describe the current state of affairs. If the needs of the businesses are satisfied by applying the existing model, the previous information does not represent such an important factor.

However, most industries seek to adapt and develop their business in accordance with the time and technology available to them.

We will see how this affects our systems and learn about the following:

  • Growth and technological development
  • Cloud computing
  • Oracle CX deployments