Book Image

Oracle CX Cloud Suite

By : Kresimir Juric
Book Image

Oracle CX Cloud Suite

By: Kresimir Juric

Overview of this book

Oracle CX Cloud offers features and capabilities that help companies excel at sales, customer management, and much more. This book is a detailed guide to implementing cloud solutions and helping administrators of all levels thoroughly understand the platform. Oracle CX Cloud Suite begins with an introduction to high-level Oracle architecture and examines what CX offers over CRM. You’ll explore the different cloud-based tools for marketing, sales, and customer services, among others. The book then delves into deployment by covering basic settings, setting up users, and provisioning. You’ll see how to integrate the CX suite to work together to interact with the environment and connect with legacy systems, social connectors, and internet services. The book concludes with a use case demonstrating how the entire Oracle CX Suite is set up, and also covers how to leverage Oracle ICS and Oracle CX Cloud for hybrid deployment. By end of the book, you will have learned about the working of the Oracle CX Cloud Suite and how to orchestrate user experience across all products seamlessly.
Table of Contents (15 chapters)
Title Page
About Packt

Understanding cloud computing

Cloud computing is a form of network computing which provides the possibility of on-demand services. Network computing refers to a set of computers or devices from different locations connected together to share resources. When this network is taken off-premises, that is, to the cloud, it becomes cloud computing.

A business may choose to implement network computing over cloud computing depending on their needs. However, the problem with network computing is that if one part of the software in the node fails to perform its work, other parts on other nodes may fail too.

While this problem can be mitigated if that component has a restore point on another node, problems can still crop up if the components rely on other parts of the software to accomplish one or more network computing tasks.

This problem can be mitigated by using cloud computing since all of the resources are internally replicated. The larger the portion of the company's workload that is cloud based...