Book Image

Oracle CX Cloud Suite

By : Kresimir Juric
Book Image

Oracle CX Cloud Suite

By: Kresimir Juric

Overview of this book

Oracle CX Cloud offers features and capabilities that help companies excel at sales, customer management, and much more. This book is a detailed guide to implementing cloud solutions and helping administrators of all levels thoroughly understand the platform. Oracle CX Cloud Suite begins with an introduction to high-level Oracle architecture and examines what CX offers over CRM. You’ll explore the different cloud-based tools for marketing, sales, and customer services, among others. The book then delves into deployment by covering basic settings, setting up users, and provisioning. You’ll see how to integrate the CX suite to work together to interact with the environment and connect with legacy systems, social connectors, and internet services. The book concludes with a use case demonstrating how the entire Oracle CX Suite is set up, and also covers how to leverage Oracle ICS and Oracle CX Cloud for hybrid deployment. By end of the book, you will have learned about the working of the Oracle CX Cloud Suite and how to orchestrate user experience across all products seamlessly.
Table of Contents (15 chapters)
Title Page
About Packt

User models

All three delivery models described in the previous subsection, SaaS, PaaS, and IaaS can be an integral part of any computer cloud.

However, access to these services depends on the cloud model in terms of the type or type of its application.

So, let's understand each here in the following sections.

Public cloud

The Public Cloud consists of computer resources that are available to users on the basis of a subscription. The following is a very generic depiction of a public cloud:

Virtualization is one of the fundamental characteristics and driving forces of the public cloud. Virtual resources in a public cloud appear and are similar to physical resources in an old computing center, but their activation, looking from the user's perspective, is much simpler—there is no need to configure resources, access to the requested resources is facilitated, and there is no administration.

Due to virtualization, these resources are not visible to the user.

A public cloud is a divisible, multi-use infrastructure...