Book Image

Oracle CX Cloud Suite

By : Kresimir Juric
Book Image

Oracle CX Cloud Suite

By: Kresimir Juric

Overview of this book

Oracle CX Cloud offers features and capabilities that help companies excel at sales, customer management, and much more. This book is a detailed guide to implementing cloud solutions and helping administrators of all levels thoroughly understand the platform. Oracle CX Cloud Suite begins with an introduction to high-level Oracle architecture and examines what CX offers over CRM. You’ll explore the different cloud-based tools for marketing, sales, and customer services, among others. The book then delves into deployment by covering basic settings, setting up users, and provisioning. You’ll see how to integrate the CX suite to work together to interact with the environment and connect with legacy systems, social connectors, and internet services. The book concludes with a use case demonstrating how the entire Oracle CX Suite is set up, and also covers how to leverage Oracle ICS and Oracle CX Cloud for hybrid deployment. By end of the book, you will have learned about the working of the Oracle CX Cloud Suite and how to orchestrate user experience across all products seamlessly.
Table of Contents (15 chapters)
Title Page
About Packt

Security aspects

The security of computing in the cloud is very important in the application of cloud computing. The application of any technology can never be perfected until there is no security problem. There is no such solution that guarantees absolute security. When companies migrate their existing cloud applications or cloud upgrades, they need to have a detailed security model that will help them develop, prevent errors, and preserve the value they invested. The biggest difference after switching to cloud computing in terms of security aspects is that the company loses control over resources it had when its applications were maintained by the company. While the resources were under the company's influence, controlling access to sensitive information and business applications was a big challenge. After the cloud transition, access control remains important, but the security infrastructure, platform, and applications are under the direct control of the cloud service provider.

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