Book Image

Oracle CX Cloud Suite

By : Kresimir Juric
Book Image

Oracle CX Cloud Suite

By: Kresimir Juric

Overview of this book

Oracle CX Cloud offers features and capabilities that help companies excel at sales, customer management, and much more. This book is a detailed guide to implementing cloud solutions and helping administrators of all levels thoroughly understand the platform. Oracle CX Cloud Suite begins with an introduction to high-level Oracle architecture and examines what CX offers over CRM. You’ll explore the different cloud-based tools for marketing, sales, and customer services, among others. The book then delves into deployment by covering basic settings, setting up users, and provisioning. You’ll see how to integrate the CX suite to work together to interact with the environment and connect with legacy systems, social connectors, and internet services. The book concludes with a use case demonstrating how the entire Oracle CX Suite is set up, and also covers how to leverage Oracle ICS and Oracle CX Cloud for hybrid deployment. By end of the book, you will have learned about the working of the Oracle CX Cloud Suite and how to orchestrate user experience across all products seamlessly.
Table of Contents (15 chapters)
Title Page
About Packt

Examples of the use of cloud computing in business

In this section, we will discuss usual use cases for cloud computing in business environments and the reasoning behind them. This will be general and technology-agnostic examples. Let us understand each.

Email archiving

Email is the most widespread, and probably the most important, application used in the business. Today, it is almost impossible to imagine how any organization could function without the use of email. Managing an email system is often very complex if it is done in your territory.

Cloud computing technology is very well accepted in the case of such applications, especially as standard cloud services offer elementary security measures for email systems such as antivirus protection, spam filtering, and the continuity of electronic mail.

Many organizations, for their own or regulatory reasons, also opt for archiving electronic mail, which is a much more complex task.

Many organizations, even before the onslaught of cloud computing...