Book Image

Oracle CX Cloud Suite

By : Kresimir Juric
Book Image

Oracle CX Cloud Suite

By: Kresimir Juric

Overview of this book

Oracle CX Cloud offers features and capabilities that help companies excel at sales, customer management, and much more. This book is a detailed guide to implementing cloud solutions and helping administrators of all levels thoroughly understand the platform. Oracle CX Cloud Suite begins with an introduction to high-level Oracle architecture and examines what CX offers over CRM. You’ll explore the different cloud-based tools for marketing, sales, and customer services, among others. The book then delves into deployment by covering basic settings, setting up users, and provisioning. You’ll see how to integrate the CX suite to work together to interact with the environment and connect with legacy systems, social connectors, and internet services. The book concludes with a use case demonstrating how the entire Oracle CX Suite is set up, and also covers how to leverage Oracle ICS and Oracle CX Cloud for hybrid deployment. By end of the book, you will have learned about the working of the Oracle CX Cloud Suite and how to orchestrate user experience across all products seamlessly.
Table of Contents (15 chapters)
Title Page
About Packt

Exploring the possible Oracle CX deployments

Every solution before it is used needs to be deployed in the best manner to support the business and workloads. Oracle CX can be deployed in the following two deployment types:

  • Cloud deployment
  • Hybrid deployment

Cloud deployment is an easier case, since Oracle CX is cloud-based offering. Hybrid deployment, even though it is more complicated, is more prevalent in corporate environments.

Prerequisite knowledge of deployment

For us to be able to consider different deployment types, first, we need to discuss and explain subjects and underlying technologies.


Demilitarized zone

A demilitarized zone (DMZ) denotes a specific area of territory between two opposing forces. It prohibits any form of military activity—whether it is a special operation, sabotage, or spying.

Today, it is unlikely you will find any company or organization without a computer. And where there are computers, there is an internal local network that unites them. By itself, the presence of...