In this era of fast-paced change, enterprises have a choice: to treat the disruptions arising from change as a threat or as an opportunity. If it is the latter, businesses must have the necessary agility to enable them to leverage change for delighting customers and creating competitive advantage.
Organizations are complex adaptive systems (CAS) and must be treated as living systems. Businesses that are modeled to optimize on predictability and certainty will struggle to deliver value to their stakeholders in an environment characterized by volatility, uncertainty, complexity, and ambiguity (VUCA).
The implication of being a CAS is that the company as a whole is greater than the sum of its foundational blocks and components. This necessitates that the approach to enhancing and sustaining agility is holistic. The capabilities underlying agility will be specific to each enterprise and must be identified and defined considering its own context and that of its ecosystem. The journey to...