For businesses that may have been sitting on the sidelines of AI, waiting to learn from other successes or failures before taking their own first steps toward AI and leveraging the technologies around it, there has never been a better time than now.

It's clear that AI is here to stay and will expand functional areas of our daily lives. In terms of CRM, the opportunities AI presents are endless: from operational efficiencies to improved customer satisfaction and increased productivity and revenue. This statement not only stands for large businesses but also for small and mid-size companies, as most of these technologies are available and affordable in the cloud today.

From my personal observations, with customers across the globe, there are a few high priorities in regards to leveraging AI in business:

To have AI systems function well in the real world with people, we also need to address issues...