This chapter has introduced you to some high-level solution design concepts for a GDPR implementation framework using a CRM platform. It's important to remember that the advice given in this chapter is not from a legal perspective. However, it will give you awareness of the impacts the regulation can have and how the use of CRM can ease the pain of compliance.

This chapter's sole purpose is to demonstrate to you how to implement a regulatory compliance solution such as GDPR on top of your CRM platform. As highlighted earlier, compliance with GDPR, or other regulatory rules, is not only a matter of implementing a software solution but also of managing people, processes, and organizational measures.

In my view, CRM is the best place to implement the framework that is needed for most regulatory compliances, particularly when it comes to protecting customers. Regulatory frameworks typically have three main pillars: processes, collaboration, and reporting, which are provided by CRM platforms...