Social media and social networking apps have significantly changed the way in which people communicate today. Social media is used to raise awareness worldwide, such as in the event of a natural disaster.
Individuals can also take advantage of social media to make keeping in touch with each other easier and also to communicate with business organizations more readily.
Salesforce provides tools that connect individuals within the enterprise setting; these tools are similar to social media technology. This form of enterprise social networking allows business collaboration, which takes advantage of the social networking approach.
Social networking for business collaboration in Salesforce CRM enables users to establish networks of coworkers, customers, and suppliers to benefit from increased productivity and information sharing, which ensures everyone is kept...