Book Image

Salesforce CRM - The Definitive Admin Handbook - Fifth Edition

By : Paul Goodey
Book Image

Salesforce CRM - The Definitive Admin Handbook - Fifth Edition

By: Paul Goodey

Overview of this book

Salesforce’s winter ’19 release offers a host of new features for CRM designed to meet your sales and marketing requirements. With this comprehensive guide to implementing Salesforce CRM, administrators of all levels can easily get a thorough understanding of the platform. This Salesforce handbook begins by guiding you in setting up users and security and then progresses to configuration, data management, and data analytics. You’ll discover process automation and approval mechanisms, while also exploring the functional areas of Sales Cloud, Service Cloud, Marketing Cloud, and Salesforce Chatter. This book covers Salesforce CRM system administration in a practical way, and it’ll serve as an invaluable reference for both new administrators and experienced professionals. Furthermore, you’ll also delve into Salesforce mobile apps and mobile administration, along with Salesforce Adoption Manager. You’ll gain insights into Lightning Experience, Salesforce's new app, and learn how its modern design and sleek interface helps you to build customizable components. Finally, we'll see how the two versions compare and help manage the transition from Salesforce Classic to Lightning Experience. By the end of the book, you will have mastered the techniques to configure and control various user interface features in Salesforce CRM.
Table of Contents (19 chapters)
Free Chapter
1
Section 1: Getting Started with Salesforce CRM
5
Section 2: Managing Data in Salesforce
9
Section 3: Business Processes, Cloud Development, and Lightning Experience
16
Section 4: Salesforce CRM Certification

Overview of the Salesforce Certified Administrator exam

The Salesforce Certified Administrator exam consists of 60 multiple-choice (or single-choice) questions, and the maximum time allowed is 90 minutes. There is no mandatory prerequisite qualification or experience, however Salesforce highly recommends that candidates have some real-world experience administering an org or attend a suitable training course prior to writing the exam, details of which are covered in the Official Salesforce resources section.

The pass mark for the Salesforce Certified Administrator exam is currently 39 correct answers out of the available 60, which is specified as a percentage passing score of 65%. At the time of writing, the cost of registering for the exam is $200 and the cost of registering to redo the exam is $100.

During the exam, no written or online resource may be referenced, and when you...