Salesforce provides data utilities, which are available to import and export data to and from Salesforce. There is also a wide variety of third-party tools that allow data to be imported to and exported from Salesforce, and use the publicly available Salesforce APIs to provide data integration.
The third-party data tools are not provided by Salesforce; therefore, we will not be covering them in this book. However, you can find information about these tools via AppExchange, a website that's provided by Salesforce that allows organizations to select additional apps to extend Salesforce CRM. AppExchange is covered in detail in Chapter 9, Extending and Enhancing Salesforce CRM, and can be accessed at https://appexchange.salesforce.com.
Looking at the available Salesforce-provided facilities for importing and exporting data, we have...