With the move to the new app model, we have several separate applications we can purchase and deploy independently of others. We looked at the Sales application in the previous chapter, so now, we'll focus our attention on the Customer Service application.
As an organization, once you have made a sale, you aren't done – you're nowhere close. Now that you've built a customer base through selling products and services directly to people or other businesses, the challenge becomes how you help those customers with various issues and how you keep them happy. This translates to repeated business sales, and free advertising through word of mouth and recommendations.
Dynamics 365 Customer Service
The Microsoft Dynamics 365 for Customer Service module facilitates your support team when dealing with issues that arise from your customer's challenges. These can be in various forms, including product or service issues...