From time to time, it may become necessary to troubleshoot errors that occur in the data gateway. You can use the following procedures to resolve installation or functionality errors.
Communication errors
If changes are made to the network, you may experience communication issues. You can use the Network ports test option under the Diagnostics tab of the On-premises data gateway app to determine whether the data gateway can reach all of the necessary network endpoints:
You can select Start new test to test the network communication to the internet from the data gateway.
If your network requires a proxy server to communicate with the internet, you may need to request a bypass for the service or configure the data gateway to use a specific user identity. You can use the steps under Configure Proxy Server Authentication to perform the necessary configuration changes.
Installation errors
If you are unable to install or update the data gateway app, you may need...