Let's recap some of the concepts that we have discussed in this chapter to reiterate the related workflows. A monitor triggers a warning or an alert when some threshold or state that the monitor is tracking in the system has been reached. Notifications about this change in status, from OK to Warning or Alert, and then recovering back to OK, can be sent out to different communication platforms such as email, Slack, Jira, and PagerDuty. These notifications can also be posted to any system that supports Webhooks.
We have already learned that just by prefixing a personal or group email address with @, the notifications could be forwarded to them. It's always a best practice to forward these notifications to a group email or a distribution list, as they must be addressed by someone on the team.
The integrations with other tools facilitate the distribution and escalation of alert notifications for systematic tracking and the closure of issues. Let...