Creating an incident tracking solution – Setting up the data source

Tracking processes is always an accustomed request from customers everywhere. As in any development process, the first step is to gather all the requirements needed to fulfill the business need; this will then help us design the data structure to support our application.

This recipe will set up the required fields in a SharePoint list to be our data source. We will also apply some settings to this list to make it as performant as it should be.

Explanation and overview

For this recipe, we will use SharePoint as a data source, so we will start by creating a list. The actual list creation process is pretty straightforward, but that leaves us with plenty of time for planning.

SharePoint Online performance considerations

When working with SharePoint Online, you need to keep in mind that we are working on a web application with specific response and performance levels to provide the best user experience...