Creating a customer success solution using sentiment analysis

Building solutions for business departments is an essential task for Power Platform makers. Finding manual procedures that can be automated is our goal.

This recipe will help the marketing department discover customer success stories using AI Builder's sentiment analysis by examining the company's Twitter feed to find positive comments using built-in canvas functions.

Getting ready

The connection that the application will use is Twitter. You can authorize this connection using credentials (shared application) or using an authenticated application created on Twitter. For more information regarding this, please visit https://developer.twitter.com/en/docs/authentication/oauth-1-0a

The application created in this recipe is available from our GitHub repo at https://github.com/PacktPublishing/Microsoft-Power-Apps-Cookbook/tree/master/Chapter08

How to do it…

This recipe will use a SharePoint list...