Book Image

Expert Microsoft Teams Solutions

By : Aaron Guilmette, Yura Lee, Grant Oliasani, Angel Aviles
Book Image

Expert Microsoft Teams Solutions

By: Aaron Guilmette, Yura Lee, Grant Oliasani, Angel Aviles

Overview of this book

Microsoft Teams is an invaluable tool that can integrate various Microsoft products into a single convenient hub. But making the most of it often requires expert help and hours spent on calls and live chats. If you’d rather have all the information you need to make the most of Teams in one place, then this book is for you. Written by two Microsoft technical specialists who have spent years helping clients find the best way to utilize Teams, this book will help you understand Teams as a whole — from architecture and collaboration through to apps and voice. You’ll study the platform from the perspective of the end user as well as the administrator, gaining insights and learning from real-life examples. You’ll tackle adopting, implementing, and administering Teams efficiently, which will help you realize its full potential. From setup and deployment to modernizing your organization’s chat and voice infrastructure, you’ll get plenty of useful and actionable tips as you progress. By the end of your journey through this book, you’ll be able to design and implement the most important and exciting aspects of Microsoft Teams help your organization work more efficiently.
Table of Contents (27 chapters)
1
Part 1: Collaboration and Apps
Free Chapter
2
Chapter 1: Taking a Tour of Microsoft Teams
6
Part 2: Meetings
10
Part 3: Bots and Development
14
Part 4: Voice
19
Part 5: Administration

Summary

In this chapter, you learned about configuring the core platform features, such as E911, calling plans, and voice policies relating to parking, as well as the caller ID and features related to call forwarding and voicemail. Should you want to bring numbers from your existing carrier into the Teams platform, you can use the porting process as well.

With Teams Phone, Microsoft has provided a feature-rich voice platform. The platform is quite flexible. It can be deployed easily using first-party (Microsoft) calling plans as well as be integrated with a carrier through Operator Connect. The Teams platform can also be deployed alongside existing telephony infrastructures using Direct Routing. Direct Routing allows for more complex and integrated voice models. It is important to determine which model (or models) are needed in your organization. All three models can be used together to allow flexibility of services and features.

Teams' voice technology empowers users to...