Book Image

Expert Microsoft Teams Solutions

By : Aaron Guilmette, Yura Lee, Grant Oliasani, Angel Aviles
Book Image

Expert Microsoft Teams Solutions

By: Aaron Guilmette, Yura Lee, Grant Oliasani, Angel Aviles

Overview of this book

Microsoft Teams is an invaluable tool that can integrate various Microsoft products into a single convenient hub. But making the most of it often requires expert help and hours spent on calls and live chats. If you’d rather have all the information you need to make the most of Teams in one place, then this book is for you. Written by two Microsoft technical specialists who have spent years helping clients find the best way to utilize Teams, this book will help you understand Teams as a whole — from architecture and collaboration through to apps and voice. You’ll study the platform from the perspective of the end user as well as the administrator, gaining insights and learning from real-life examples. You’ll tackle adopting, implementing, and administering Teams efficiently, which will help you realize its full potential. From setup and deployment to modernizing your organization’s chat and voice infrastructure, you’ll get plenty of useful and actionable tips as you progress. By the end of your journey through this book, you’ll be able to design and implement the most important and exciting aspects of Microsoft Teams help your organization work more efficiently.
Table of Contents (27 chapters)
1
Part 1: Collaboration and Apps
Free Chapter
2
Chapter 1: Taking a Tour of Microsoft Teams
6
Part 2: Meetings
10
Part 3: Bots and Development
14
Part 4: Voice
19
Part 5: Administration

Chapter 13: Configuring Advanced Teams Phone Features

In Chapter 12, Deploying Teams Phone, you learned about the core features of the Teams Phone platform, including configuring E911, managing phone numbers, and deploying voice configuration policies.

Now, it's time to go deeper into advanced features. If you've ever called an organization and navigated a phone tree or menu to reach a specific department or team, you've interacted with some sort of an interactive response or interactive voice response system. When working with Teams Phone, those features and capabilities are handled through auto attendants and call queues.

In this chapter, we're going to cover the following topics:

  • Configuring resource accounts
  • Configuring holidays
  • Configuring auto attendants
  • Configuring call queues
  • Understanding voice-enabled channels

After reading this chapter, you will be able to explain and set up auto attendants, call queues, and voice...