Book Image

Expert Microsoft Teams Solutions

By : Aaron Guilmette, Yura Lee, Grant Oliasani, Angel Aviles
Book Image

Expert Microsoft Teams Solutions

By: Aaron Guilmette, Yura Lee, Grant Oliasani, Angel Aviles

Overview of this book

Microsoft Teams is an invaluable tool that can integrate various Microsoft products into a single convenient hub. But making the most of it often requires expert help and hours spent on calls and live chats. If you’d rather have all the information you need to make the most of Teams in one place, then this book is for you. Written by two Microsoft technical specialists who have spent years helping clients find the best way to utilize Teams, this book will help you understand Teams as a whole — from architecture and collaboration through to apps and voice. You’ll study the platform from the perspective of the end user as well as the administrator, gaining insights and learning from real-life examples. You’ll tackle adopting, implementing, and administering Teams efficiently, which will help you realize its full potential. From setup and deployment to modernizing your organization’s chat and voice infrastructure, you’ll get plenty of useful and actionable tips as you progress. By the end of your journey through this book, you’ll be able to design and implement the most important and exciting aspects of Microsoft Teams help your organization work more efficiently.
Table of Contents (27 chapters)
1
Part 1: Collaboration and Apps
Free Chapter
2
Chapter 1: Taking a Tour of Microsoft Teams
6
Part 2: Meetings
10
Part 3: Bots and Development
14
Part 4: Voice
19
Part 5: Administration

Configuring resource accounts

Resource accounts are used to route calls to two Teams voice applications – Auto Attendants and Call Queues. Depending on the scenario, a resource account may need a phone number assigned to it.

The flow chart in Figure 13.1 shows an overview of how to provision a resource account, based on whether it will have a phone number associated with it.

If the resource account requires a phone number, a Phone System Virtual User license needs to be assigned to that resource account. The Phone System Virtual User license is a special no-cost SKU to be used with resource accounts that require a phone number:

Figure 13.1 – The resource account flow chart

When a Phone System Virtual User license is assigned to a resource account, you can assign a reserved toll or toll-free service number to that resource account. For information on how to reserve service numbers, see the Obtaining phone numbers section in this chapter...