Book Image

Expert Microsoft Teams Solutions

By : Aaron Guilmette, Yura Lee, Grant Oliasani, Angel Aviles
Book Image

Expert Microsoft Teams Solutions

By: Aaron Guilmette, Yura Lee, Grant Oliasani, Angel Aviles

Overview of this book

Microsoft Teams is an invaluable tool that can integrate various Microsoft products into a single convenient hub. But making the most of it often requires expert help and hours spent on calls and live chats. If you’d rather have all the information you need to make the most of Teams in one place, then this book is for you. Written by two Microsoft technical specialists who have spent years helping clients find the best way to utilize Teams, this book will help you understand Teams as a whole — from architecture and collaboration through to apps and voice. You’ll study the platform from the perspective of the end user as well as the administrator, gaining insights and learning from real-life examples. You’ll tackle adopting, implementing, and administering Teams efficiently, which will help you realize its full potential. From setup and deployment to modernizing your organization’s chat and voice infrastructure, you’ll get plenty of useful and actionable tips as you progress. By the end of your journey through this book, you’ll be able to design and implement the most important and exciting aspects of Microsoft Teams help your organization work more efficiently.
Table of Contents (27 chapters)
1
Part 1: Collaboration and Apps
Free Chapter
2
Chapter 1: Taking a Tour of Microsoft Teams
6
Part 2: Meetings
10
Part 3: Bots and Development
14
Part 4: Voice
19
Part 5: Administration

Configuring auto attendants

Auto attendants allow for automated call routing in the Teams system based on input from a menu. More specifically, an auto attendant allows an organization to provide callers with the ability to be routed in the Teams voice system without relying on a person to handle incoming calls.

Callers can navigate by either Dual-Tone Multi-Frequency (DTMF) digits or Interactive Voice Response (IVR).

When a caller dials a number with an auto attendant configured, the caller may be prompted with a menu option. DTMF allows callers to navigate the menu by pressing a number on the dialpad that maps to an option, while IVR provides the caller with the availability to speak their choice. When paired with call queues, auto attendants can provide automated routing to the appropriate person or department in your organization.

To set up auto attendants, go directly to the Teams admin center:

  1. As a Teams administrator or a global administrator, navigate to...