Book Image

Expert Microsoft Teams Solutions

By : Aaron Guilmette, Yura Lee, Grant Oliasani, Angel Aviles
Book Image

Expert Microsoft Teams Solutions

By: Aaron Guilmette, Yura Lee, Grant Oliasani, Angel Aviles

Overview of this book

Microsoft Teams is an invaluable tool that can integrate various Microsoft products into a single convenient hub. But making the most of it often requires expert help and hours spent on calls and live chats. If you’d rather have all the information you need to make the most of Teams in one place, then this book is for you. Written by two Microsoft technical specialists who have spent years helping clients find the best way to utilize Teams, this book will help you understand Teams as a whole — from architecture and collaboration through to apps and voice. You’ll study the platform from the perspective of the end user as well as the administrator, gaining insights and learning from real-life examples. You’ll tackle adopting, implementing, and administering Teams efficiently, which will help you realize its full potential. From setup and deployment to modernizing your organization’s chat and voice infrastructure, you’ll get plenty of useful and actionable tips as you progress. By the end of your journey through this book, you’ll be able to design and implement the most important and exciting aspects of Microsoft Teams help your organization work more efficiently.

Related Content you might be interested in

Current Title:

Small book image
Expert Microsoft Teams Solutions
Aaron Guilmette | Yura Lee | Grant Oliasani | Angel Aviles
Apr, 2022 | 628 pages
Small book image
MS-700 Managing Microsoft Teams Exam Guide
Peter Rising | Nate Chamberlain
May, 2022 | 494 pages
Small book image
Managing Microsoft Teams: MS-700 Exam Guide
Nate Chamberlain | Peter Rising
Feb, 2021 | 452 pages
Small book image
Reimagine Remote Working with Microsoft Teams
Sriram Rajamanickam | Harsharanjeet Kaur | Sathish Veerapandian | Ashok Madhvarayan
Dec, 2021 | 426 pages
Table of Contents (27 chapters)
Preface
Preface
Who this book is for
What this book covers
To get the most out of this book
Download the example code files
Download the color images
Conventions used
Get in touch
Share Your Thoughts
1
Part 1: Collaboration and Apps
Part 1: Collaboration and Apps
Free Chapter
2
Chapter 1: Taking a Tour of Microsoft Teams
Chapter 1: Taking a Tour of Microsoft Teams
Architecture
User Interface
Summary
3
Chapter 2: Approvals
Chapter 2: Approvals
Technical requirements
Creating approvals
Responding to approvals
Approval templates
Administration of Approvals app
Summary
Further reading
4
Chapter 3: Task Management in Teams
Chapter 3: Task Management in Teams
Technical requirements
Planner in Teams
To Do App
The Tasks App in Teams
Summary
5
Chapter 4: Bookings in Teams
Chapter 4: Bookings in Teams
Technical requirements
Bookings using the web app
Bookings using Teams
Differences between the Bookings web and Teams apps
Summary
6
Part 2: Meetings
Part 2: Meetings
7
Chapter 5: Conducting Teams Meetings
Chapter 5: Conducting Teams Meetings
Technical requirements
Overview of Meetings in Microsoft Teams
Types of meetings in Microsoft Teams
Meeting Features
Audio Conferencing in Microsoft Teams
Summary
8
Chapter 6: Microsoft Teams Rooms
Chapter 6: Microsoft Teams Rooms
Licensing
Configuration and recommendations
Managing room scheduling
Summary
9
Chapter 7: Live Events
Chapter 7: Live Events
Technical requirements
Introducing Microsoft Team Live Events
Scheduling a Live Event
Presenting and Sharing Content
Sharing invitations
External production
Summary
10
Part 3: Bots and Development
Part 3: Bots and Development
11
Chapter 8: Power Apps in Teams
Chapter 8: Power Apps in Teams
Technical requirements
Adding an existing app to Teams
Publishing apps for users
Building an app in Teams
Summary
12
Chapter 9: Workflow Integration
Chapter 9: Workflow Integration
Technical requirements
Solution Overview
Configuring a team
Configuring a form
Testing the solution
Summary
13
Chapter 10: Power Virtual Agents in Teams
Chapter 10: Power Virtual Agents in Teams
Technical requirements
Integrating with Power Automate
Publishing a bot
Monitoring usage
Summary
14
Part 4: Voice
Part 4: Voice
15
Chapter 11: Planning for Teams Phone
Chapter 11: Planning for Teams Phone
Terminology and concepts
Selecting an architecture
Planning network requirements
Summary
Further reading
16
Chapter 12: Deploying Teams Phone
Chapter 12: Deploying Teams Phone
Configuring your telephony architecture
Configuring E911
Configuring Calling Plans
Configuring Teams voice policies
Configuring outbound calling
Summary
17
Chapter 13: Configuring Advanced Teams Phone Features
Chapter 13: Configuring Advanced Teams Phone Features
Configuring resource accounts
Configuring holidays
Configuring auto attendants
Configuring call queues
Understanding voice-enabled channels
Summary
18
Chapter 14: Teams Devices
Chapter 14: Teams Devices
Benefits of certified devices
Choosing the right device
Summary
19
Part 5: Administration
Part 5: Administration
20
Chapter 15: Planning and Adoption
Chapter 15: Planning and Adoption
Introducing the Microsoft Adoption Framework
Starting your strategy
Experimenting with early adopters
Scaling to the rest of your organization
Planning for change management and support
Summary
Further Reading
21
Chapter 16: Governance
Chapter 16: Governance
Security
Compliance
Life cycle management
Building a governance team
Governance questionnaire
Summary
22
Chapter 17: Integration with Exchange Server
Chapter 17: Integration with Exchange Server
Technical requirements
Overview of the Teams and Exchange Server hybrid
Enabling hybrid features
Summary
23
Chapter 18: Security and Data Protection
Chapter 18: Security and Data Protection
Technical requirements
Conditional Access
Data Loss Prevention
Summary
24
Chapter 19: Reporting in Teams
Chapter 19: Reporting in Teams
Technical requirements
Teams usage report
Teams apps usage report
Live event usage report
User-based call reports
PSTN-based reports
Call Quality Dashboard and Quality of Service
Summary
25
Other Books You May Enjoy
Other Books You May Enjoy
Packt is searching for authors like you
Share Your Thoughts
Appendix A: Direct Routing and Operator Connect
Appendix A: Direct Routing and Operator Connect
Planning considerations for Direct Routing
Enabling Operator Connect
Summary
Why subscribe?

Chapter 1: Taking a Tour of Microsoft Teams

Welcome to Microsoft Teams – the new hub for collaboration in the modern workplace! Microsoft Teams is part revolutionary and part evolutionary – a whole new way to connect and integrate data, applications, and communications by bringing together familiar pieces of the Microsoft 365 ecosystem (and introducing some new ones).

Microsoft Teams is a collaboration and communications tool as well as a development platform. As a collaborative tool, it allows users to natively leverage existing applications such as Exchange calendaring or SharePoint document management. As a communications tool, it replaces the instant messaging and telephony capabilities of Skype for Business. And, as a platform, it provides internal and external developers ways to integrate data in third-party external applications (such as Salesforce or Adobe Document Cloud) as well as use Microsoft-based tools to connect to cloud-based services and applications (such as Dynamics 365, Power BI, or Planner).

In this chapter, we're going to review the foundational concepts of Microsoft Teams, including:

  • Architecture
  • User interface

Once you have those basics under your belt, we'll be getting into the more advanced features and capabilities.

Let's get going!

Previous Section
End of Section 1
Next Section