Book Image

Expert Microsoft Teams Solutions

By : Aaron Guilmette, Yura Lee, Grant Oliasani, Angel Aviles
Book Image

Expert Microsoft Teams Solutions

By: Aaron Guilmette, Yura Lee, Grant Oliasani, Angel Aviles

Overview of this book

Microsoft Teams is an invaluable tool that can integrate various Microsoft products into a single convenient hub. But making the most of it often requires expert help and hours spent on calls and live chats. If you’d rather have all the information you need to make the most of Teams in one place, then this book is for you. Written by two Microsoft technical specialists who have spent years helping clients find the best way to utilize Teams, this book will help you understand Teams as a whole — from architecture and collaboration through to apps and voice. You’ll study the platform from the perspective of the end user as well as the administrator, gaining insights and learning from real-life examples. You’ll tackle adopting, implementing, and administering Teams efficiently, which will help you realize its full potential. From setup and deployment to modernizing your organization’s chat and voice infrastructure, you’ll get plenty of useful and actionable tips as you progress. By the end of your journey through this book, you’ll be able to design and implement the most important and exciting aspects of Microsoft Teams help your organization work more efficiently.
Table of Contents (27 chapters)
1
Part 1: Collaboration and Apps
Free Chapter
2
Chapter 1: Taking a Tour of Microsoft Teams
6
Part 2: Meetings
10
Part 3: Bots and Development
14
Part 4: Voice
19
Part 5: Administration

Planning for change management and support

Especially in larger organizations, a Microsoft Teams adoption program will involve a lot of moving parts. The change management and communication teams will likely be made up of several non-technical individuals, so it's important that everyone from the project or implementation team work together to build a coherent plan and strategy.

In this section, we'll briefly outline the various roles, and we'll lay out a sample task list that can be used in planning.

Using a roles matrix

Every project has a number of defined roles. In smaller organizations, one individual may perform several of the roles. While people may have multiple roles assigned to them, each role has certain responsibilities. While some roles were identified earlier in this chapter, the following table lists common roles associated with a project.

Table 15.1 – A project roles matrix

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