Book Image

Salesforce B2C Solution Architect's Handbook

By : Mike King
Book Image

Salesforce B2C Solution Architect's Handbook

By: Mike King

Overview of this book

There’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.
Table of Contents (20 chapters)
1
Section 1 Customer 360 Component Products
7
Section 2 Architecture of Customer 360 Solutions
13
Section 3 Salesforce-Certified B2C Solution Architect

Integrating chat bots and agent-supported chats

The Service Cloud chat-focused solution kit is called Engage Customers with Conversational Commerce and it's available here: https://sforce.co/36Is97L.

We're not going to try and recreate the existing solution kit as it's available from Salesforce already. Instead, we're going to use it with the Packt Gear example to review how we would apply this to a specific implementation. During the review, we'll dive a bit deeper into technical details and provide commentary on specific sections.

As a B2C solution architect, reviewing and understanding these solution kits and related documentation is an important part of the job. At this point, you should know enough about the products and integration options to follow along, so feel free to review the solution kit before proceeding further.

To review the capabilities of Service Cloud chat, see Chapter2, Supporting Your Customers with Service Cloud.

As we walk...