Book Image

Salesforce B2C Solution Architect's Handbook

By : Mike King
Book Image

Salesforce B2C Solution Architect's Handbook

By: Mike King

Overview of this book

There’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.
Table of Contents (20 chapters)
1
Section 1 Customer 360 Component Products
7
Section 2 Architecture of Customer 360 Solutions
13
Section 3 Salesforce-Certified B2C Solution Architect

Hands-on experience

If you're looking to move into the B2C solution architecture space, there's a good chance you're already operating as a platform technical architect in either Salesforce Platform/Service Cloud, B2C Commerce, or Marketing Cloud. If that's you, you know a lot about one product, maybe a little about others, and you're looking to expand that perspective. This is essentially a bottom-up approach to the B2C solution architecture.

Another possibility, the top-down approach, is that you're more of an enterprise architect looking to learn more about the Salesforce ecosystem in general and the B2C solution architecture space specifically.

The following diagram, originally shown in Chapter 6, Role of a Solution Architect, represents these two approaches to the B2C solution architecture:

Figure 11.3 – Types of architects

Although it's certainly possible for other types of architects, such as ERP or Data...