Book Image

Salesforce B2C Solution Architect's Handbook

By : Mike King
Book Image

Salesforce B2C Solution Architect's Handbook

By: Mike King

Overview of this book

There’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.
Table of Contents (20 chapters)
1
Section 1 Customer 360 Component Products
7
Section 2 Architecture of Customer 360 Solutions
13
Section 3 Salesforce-Certified B2C Solution Architect

Data integration scenarios

As we learned with the weather example in the previous section, there are times we need to broaden our perspective from just the core B2C solution. The B2C solution architect role and the certification process expect the solution architect to be the contact between the platform's technical architects who specialize in individual components and the enterprise architect. For data and integration scenarios, be especially aware of the integration capabilities and best practices for the component products.

Within this book, we primarily covered integration in Chapter 7, Integration Architecture Options, and data modeling in Chapter 8, Creating a 360° View of the Customer. I suggest you review both chapters as refreshers on this area. However, you also need to remember the integration options and design constraints of each component product, which are covered in the first part of the book.

To keep things consistent, we're going to continue...