Book Image

Salesforce B2C Solution Architect's Handbook

By : Mike King
Book Image

Salesforce B2C Solution Architect's Handbook

By: Mike King

Overview of this book

There’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.
Table of Contents (20 chapters)
1
Section 1 Customer 360 Component Products
7
Section 2 Architecture of Customer 360 Solutions
13
Section 3 Salesforce-Certified B2C Solution Architect

Chapter 5

  1. This is an ideal use case for a blended B2C Commerce and Experience Cloud solution leveraging Salesforce Identity for seamless customer authentication on the storefront. B2C Commerce can power the shop flow and transactional needs, while Experience Cloud can power the social and content needs with potential support from Salesforce CMS.
  2. This is a description of a combination of B2C Commerce, Service Cloud, and OM. B2C Commerce alone can handle canceling an order within a few minutes using retention periods. Once an order has been exported from B2C Commerce, however, it can only be canceled in a downstream system such as OM. Service agents would interact with OM within the Service console to handle cancelations, returns, and refunds. B2C Commerce can expose OM statuses in real time on the storefront.
  3. Heroku Connect provides high-scale synchronization from the Salesforce Platform to a Heroku PostgreSQL database. Leveraging Heroku reduces the organization's...