Book Image

Salesforce B2C Solution Architect's Handbook

By : Mike King
Book Image

Salesforce B2C Solution Architect's Handbook

By: Mike King

Overview of this book

There’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.
Table of Contents (20 chapters)
1
Section 1 Customer 360 Component Products
7
Section 2 Architecture of Customer 360 Solutions
13
Section 3 Salesforce-Certified B2C Solution Architect

Service Cloud request limits and allocations

Now that we've explored the capabilities, data model, and integrations of Service Cloud as part of a larger B2C solution, we need to consider its limitations to avoid designing a solution that will not scale or run afoul of licensing constraints. The origin of the Salesforce Platform, as discussed in Chapter 1, Demystifying Salesforce, Customer 360, and Digital 360, is as a CRM supporting sales teams. As such, it was not designed to handle extremely high-volume use cases. Salesforce also resides on a multi-tenant architecture, which means your org is sharing resources with the orgs of other businesses, and Salesforce has limitations in place to prevent one customer from monopolizing those resources.

There's a world of difference between thousands of sales team members logging into Salesforce to manage their accounts, contacts, leads, and opportunities and handling 10k orders per hour as B2C Commerce does or sending millions...