Book Image

Salesforce B2C Solution Architect's Handbook

By : Mike King
Book Image

Salesforce B2C Solution Architect's Handbook

By: Mike King

Overview of this book

There’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.
Table of Contents (20 chapters)
1
Section 1 Customer 360 Component Products
7
Section 2 Architecture of Customer 360 Solutions
13
Section 3 Salesforce-Certified B2C Solution Architect

Commerce Cloud product family

Aside from B2C Commerce and the related marketplace, there are several other products in the Salesforce Commerce Cloud family that can play a useful role in a B2C Commerce solution, and that you should evaluate as a B2C solution architect. These complementary products can fill gaps that would otherwise require a third party or custom development.

Importantly, while the following products are part of the Commerce Cloud family, they are licensed separately and built on separate technology, so they should be evaluated like separate product purchases that still need to be integrated into the overall solution. Where Salesforce has provided productized integrations to streamline this work, I will mention this accordingly.

Order Management

Salesforce Order Management takes over where B2C Commerce ends, supporting post-purchase order handling requirements. B2C Commerce is a transaction processor, but it does not handle things such as order allocation...