Book Image

Salesforce B2C Solution Architect's Handbook

By : Mike King
Book Image

Salesforce B2C Solution Architect's Handbook

By: Mike King

Overview of this book

There’s a huge demand on the market for Salesforce professionals who can create a single view of the customer across the Salesforce Customer 360 platform and leverage data into actionable insights. With Salesforce B2C Solution Architect's Handbook, you’ll gain a deeper understanding of the integration options and products that help you deliver value for organizations. While this book will help you prepare for the B2C Solution Architect exam, its true value lies in setting you up for success afterwards. The first few chapters will help you develop a solid understanding of the capabilities of each component in the Customer 360 ecosystem, their data models, and governance. As you progress, you'll explore the role of a B2C solution architect in planning critical requirements and implementation sequences to avoid costly reworks and unnecessary delays. You’ll learn about the available options for integrating products with the Salesforce ecosystem and demonstrate best practices for data modeling across Salesforce products and beyond. Once you’ve mastered the core knowledge, you'll also learn about tools, techniques, and certification scenarios in preparation for the B2C Solution Architect exam. By the end of this book, you’ll have the skills to design scalable, secure, and future-proof solutions supporting critical business demands.
Table of Contents (20 chapters)
1
Section 1 Customer 360 Component Products
7
Section 2 Architecture of Customer 360 Solutions
13
Section 3 Salesforce-Certified B2C Solution Architect

Questions

  1. Packt Gear wants to get their new commerce experience up and running as quickly as possible, and it's important that it has a mobile-optimized, high-performance experience. Should they leverage SFRA, PWA Kit and Managed Runtime, or a custom headless experience for their site build?
  2. One of the requirements for your client's new implementation is for customer service representatives to be able to access orders and perform refunds, returns, or adjustments on behalf of customers. What products would you recommend to meet this use case?
  3. Your client's service agents are logging in to Business Manager using Salesforce Identity through Account Manager and are making changes to content because some messaging references an out-of-date promotion, but every morning the old messaging is back! What is the most likely issue here?
  4. When a customer makes a change to their profile information in B2C Commerce, you want to push those changes to the Contact record...