Book Image

Salesforce for Beginners - Second Edition

By : Sharif Shaalan, Timothy Royer
Book Image

Salesforce for Beginners - Second Edition

By: Sharif Shaalan, Timothy Royer

Overview of this book

The second edition of Salesforce for Beginners provides you with a holistic introduction to the Salesforce platform. Whether you need help with the lead generation process, Salesforce user management and data security, or automating tasks with Salesforce Flow, this book is for you. Throughout this new edition you will find real-world business use cases to demonstrate concepts, screenshots of the latest UI displayed for screen navigation, and exercises at the end of every chapter to test your newfound knowledge. Working with the world’s leading CRM software, you will learn how to create activities, manage leads, develop your prospects and sales pipeline using opportunities and accounts, and understand how you can enhance marketing activities using campaigns. You will be able to take your administration skills to the next level as you approach real-world user management topics such as ownership skew. You will learn about data security on the Salesforce platform, with an introduction to the role hierarchy, system and user permissions, and much more. In this new edition you'll get to explore the popular automation tool Salesforce Flow. You’ll learn about the different flow types to employ, how to construct your first flow, and how to extensively test your flow. This will allow you to come away from reading this book with a real, functional flow for your business processes.
Table of Contents (24 chapters)
21
Assessment
22
Other Books You May Enjoy
23
Index

Creating an approval process

An approval process is a great tool that’s used to execute business logic automatically based on a Salesforce record being submitted for approval, and then approved or rejected by another user. Knowing the capabilities of approval processes will help you come up with efficient workflows that lead to fewer clicks and cleaner data. Let’s see how this is done.

Business use case

You are the Salesforce Admin for XYZ Widgets. The sales manager has a use case where all closed sales that are $200,000 or higher and are in the negotiation/review stage need to be submitted to them for final approval. Once the deal is approved, the opportunity stage should automatically update to Closed Won. Let’s build this approval!

Approval process in action

To create the approval process, perform the following steps:

  1. Navigate to the Setup page | the Home tab (1) | Approval Processes (2):
Graphical user interface, application  Description automatically generated

Figure 17.1: Navigating to Approval...