Book Image

Salesforce for Beginners - Second Edition

By : Sharif Shaalan, Timothy Royer
Book Image

Salesforce for Beginners - Second Edition

By: Sharif Shaalan, Timothy Royer

Overview of this book

The second edition of Salesforce for Beginners provides you with a holistic introduction to the Salesforce platform. Whether you need help with the lead generation process, Salesforce user management and data security, or automating tasks with Salesforce Flow, this book is for you. Throughout this new edition you will find real-world business use cases to demonstrate concepts, screenshots of the latest UI displayed for screen navigation, and exercises at the end of every chapter to test your newfound knowledge. Working with the world’s leading CRM software, you will learn how to create activities, manage leads, develop your prospects and sales pipeline using opportunities and accounts, and understand how you can enhance marketing activities using campaigns. You will be able to take your administration skills to the next level as you approach real-world user management topics such as ownership skew. You will learn about data security on the Salesforce platform, with an introduction to the role hierarchy, system and user permissions, and much more. In this new edition you'll get to explore the popular automation tool Salesforce Flow. You’ll learn about the different flow types to employ, how to construct your first flow, and how to extensively test your flow. This will allow you to come away from reading this book with a real, functional flow for your business processes.
Table of Contents (24 chapters)
21
Assessment
22
Other Books You May Enjoy
23
Index

Managing marketing with campaign hierarchies

Campaign hierarchies allow you to group campaigns under a top-level campaign. This can help in showing you the overall performance of a type of campaign over a year. For our webinar example, we want all the webinar campaigns that took place in 2022 to reside under a parent campaign called 2022 Webinar Campaigns. Let’s see how to do this.

In the following screenshot, you can see that the parent campaign for our January 2022 webinar is 2022 Webinar Campaigns:

Figure 6.15: Parent Campaign information on a campaign page

This means any numbers for this January campaign automatically come under this parent campaign.

In the following screenshot, we can see how the campaign hierarchy numbers show up under the parent campaign:

Figure 6.16: Campaign hierarchy information

This shows the number of leads and contacts in the child campaigns, any opportunities that result from these campaigns, and any sales that...