Book Image

Salesforce for Beginners - Second Edition

By : Sharif Shaalan, Timothy Royer
Book Image

Salesforce for Beginners - Second Edition

By: Sharif Shaalan, Timothy Royer

Overview of this book

Salesforce is the world's leading Customer Relationship Management (CRM) software, helping businesses connect with their constituents and partners. This book will give you a comprehensive introduction to managing sales, marketing, customer relationships, and overall administration for your organization. You'll learn how to configure and use Salesforce for maximum efficiency and return on investment This book will teach you how to create activities, manage leads, manage users, set up security, customize your UX, work with third-party applications, build flows, develop your prospects and sales pipeline using opportunities and accounts, understand how you can enhance marketing activities using campaigns and much more. Packed with real-world business use cases, this Salesforce book will show you how to analyze your business information accurately to make productive decisions for your business. As you advance, you'll learn how to build various reports and dashboards in Salesforce to derive valuable business insights. Finally, you'll explore tools such as Salesforce Flows, approval processes, and assignment rules to achieve business process automation and set out on the path to becoming a successful Salesforce administrator By the end of the book, you will know how to manipulate Salesforce to achieve your business goals
Table of Contents (24 chapters)
21
Assessment
22
Other Books You May Enjoy
23
Index

Using grouping to create report types

There are several report types that can be created using grouping levels within reports. A grouping level is a way to summarize data using one or more fields.

Let's use our previous example of a report that shows all accounts created this year. From this, we can infer the following:

  • A report with no grouping levels is called a tabular report. If we ran the report in our example with no grouping, it would return a list of records.
  • If we added one grouping level – let's say, by calendar month – the report would return the set of records grouped by the creation month. This type of report is called a summary report since it is summarizing the data by a specific field; in this case, the created date field.
  • Finally, we can group a report with two fields. Let's say we wanted to group our report by calendar month and billing state. This will give us a Matrix report since there are two levels of grouping.

We saw the tabular report...