Book Image

Salesforce Advanced Administrator Certification Guide

By : Enrico Murru
Book Image

Salesforce Advanced Administrator Certification Guide

By: Enrico Murru

Overview of this book

The Salesforce Advanced Administrator certification extends beyond administrator certification, covering advanced platform features and functions such as configuration, automation, security, and customization. Complete with comprehensive coverage of all these topics and exam-oriented questions and mock tests, this Salesforce book will help you earn advanced administrator credentials. You'll start your journey by mastering data access security, monitoring and auditing, and understanding best practices for handling change management and data across organizations. The book then delves into data model management for improving data quality and lets you explore Sales features such as products, schedules, quotes, and forecasting capabilities. As you progress, this book will guide you in working with content management to set up and maintain Salesforce content. You'll also master organizing your files and data using reports and dashboards. Finally, you'll learn how to use a combination of automation tools to solve business problems. By the end of the book, you will have developed the skills required to get your advanced administrator credentials.
Table of Contents (27 chapters)
Free Chapter
1
Section 1: Security, Access, and Organization Management
5
Section 2: Data Model Management
7
Section 3: Sales and Service Cloud Applications
10
Section 4: Data and Content Management
13
Section 5: Reports and Dashboards
16
Section 6: Process Automation
22
Section 7: Taking Your Certification Exam

Sharing within Salesforce communities

Before closing this chapter, a few words should be said on how sharing is handled in communities. You should already be aware of what Salesforce communities are, but let's provide a brief summary anyway.

Salesforce communities are a way to allow external people to interact and collaborate with your business processes. This includes customers, partners, or even employees. They are an effective way to share Salesforce data with external users and allow internal users to interact with them, reducing the service cost.

Communities are created using point and click features with tools such as the Community Builder with built-in Lightning components ready for admins to use. You can even create your own customizations using Visualforce pages or Lightning components (with your developer's help):

Community builder

An organization can have...