Book Image

Salesforce Advanced Administrator Certification Guide

By : Enrico Murru
Book Image

Salesforce Advanced Administrator Certification Guide

By: Enrico Murru

Overview of this book

The Salesforce Advanced Administrator certification extends beyond administrator certification, covering advanced platform features and functions such as configuration, automation, security, and customization. Complete with comprehensive coverage of all these topics and exam-oriented questions and mock tests, this Salesforce book will help you earn advanced administrator credentials. You'll start your journey by mastering data access security, monitoring and auditing, and understanding best practices for handling change management and data across organizations. The book then delves into data model management for improving data quality and lets you explore Sales features such as products, schedules, quotes, and forecasting capabilities. As you progress, this book will guide you in working with content management to set up and maintain Salesforce content. You'll also master organizing your files and data using reports and dashboards. Finally, you'll learn how to use a combination of automation tools to solve business problems. By the end of the book, you will have developed the skills required to get your advanced administrator credentials.
Table of Contents (27 chapters)
Free Chapter
1
Section 1: Security, Access, and Organization Management
5
Section 2: Data Model Management
7
Section 3: Sales and Service Cloud Applications
10
Section 4: Data and Content Management
13
Section 5: Reports and Dashboards
16
Section 6: Process Automation
22
Section 7: Taking Your Certification Exam

Managing quotes and quote templates

Quotes contain the proposed prices of items and services sold to customers. They are created after an opportunity, inheriting their products, but quantities and pricing can change. That's why we can have multiple quotes linked to a given opportunity.

No surprises...opportunities pass through various stages (one of them is called Negotiation/Review) and so we can have different propositions for our customers. Once a quote is accepted, its products, quantities, and pricing can be synced up with the opportunity.

Quotes are not enabled by default. Go to Setup | Feature Settings | Sales | Quotes | Quote Settings and click on the Enable button. Then, select the opportunities layouts you want to be appended to the Quotes-related list:

Enabling a Quotes-related list on opportunity page layouts

If you've mistakenly set up the wrong layout...