Technology has been moving fast in recent times, and so IT operations need to keep up with that, where hardware and software inventories are procured from multiple vendors. Enterprises are building a hybrid cloud, so you need to handle both on-premises and cloud operations. All modern systems have a decidedly more extensive user base, with various microservices working together and millions of devices connected in a network. There are many moving parts in an IT operation, so this makes it difficult to run things manually.
Organizations maintain agility, and operations have to be fast to make use of the required infrastructure for new service development and deployment. The operations team has a more significant responsibility to keep services up and running and recover quickly in case of an event. Now, it is required to take a proactive approach in IT operations, rather than waiting for an incident to happen and then reacting.
Your operations team can work very...