In this chapter, we learned what an assignment rule is and how to create a lead and a case assignment rule. We learned what queues are and how to assign records to queues using assignment rules. We also understood what rule entries are and how to create multiple rule entries for a single assignment rule. Then, we applied these skills to real-life use cases to help you understand how assignment rules are used within the context of a business.
With the use of these skills, you should be able to come up with technical solutions for the record assignment requirements that come from your users. This brings the automation section of this book to a close.
With this final chapter, we have completed this book and tried to cover as many use cases and examples as possible. I hope that this encourages you to continue your journey with Salesforce and experiment with more use cases...