Book Image

Open Text Metastorm ProVision 6.2 Strategy Implementation

By : Bill Aronson
Book Image

Open Text Metastorm ProVision 6.2 Strategy Implementation

By: Bill Aronson

Overview of this book

Open Text ProVision® (formerly known as Metastorm ProVision®) is an Enterprise Architecture (EA) solution allowing for effective planning and decision making throughout the enterprise. It enables an organization to have a central repository of information about the business, reducing organizational risks and better optimizing business resources. Implemented well, it enables better and more actionable decisions exactly when you need them.This book combines theory and practice to provide a step- by- step guide to building a successful customer- centric model of your business. The approach is simple and down to earth, and along the way, with various real-world examples, you will learn how to make a business case, use a framework, and adopt a methodology with Open Text ProVision®. This book draws on the experience of ProVision® experts around the world. By combining theory with practice from the field you can avoid common mistakes and develop a successful customer centric strategy for implementing ProVision®. Each chapter builds on the previous one to give you the confidence to implement a central repository, dealing with both the technical and human issues that you might face.
Table of Contents (16 chapters)
Open Text Metastorm ProVision® 6.2 Strategy Implementation
About the Author
About the Reviewers

Understanding the outside-in (customer-centric) approach

In an inside-out approach, one looks at the world from his/her own perspective. The customer is outside our organization and so we think about them as an external entity. This affects everything we do, and how we make models of the world. When we do process models, they start at the point where the customer knocks on our door. We don't think to model what happened before they contacted us, nor are we concerned with what they do once we deliver the product or service that they want from us. This me-centric view of the world prevents us from seeing the world through their eyes. We may do things that we see as perfectly normal and rational, but our customer might find them offensive. For example, we may batch up several orders for production, making the customer wait. To us, that makes complete sense. To the customer, they may feel that we do not value them or their business. As soon as they find someone who can offer the service on demand...